Service Status

Incident History

Major Outage
November 9, 2022 9:40 am MT - November 10, 2022 8:00 am MT
Major Outage – Texting Services

Select shortcodes are experiencing a major outage.
Ivrnet is investigating.

[November 9, 2022 9:40 am MT] - Major Outage

Ivrnet team is actively investigating and working on a resolution to bring the services back online.

[November 9, 2022 10:00 am MT] - Major Outage

Ivrnet is working with vendor to resolve server issues.

[November 9, 2022 1:14 pm MT] - Major Outage

Ivrnet’s vendors have engaged their service providers to resolve server issues.

Thank you for your patience.

[November 10, 2022 2:15 pm MT] - Major Outage

All NexText and Concierge 2 Way Texting services are operational, but may still be experiencing some degradation in the service.

Ivrnet is continuing to monitor.

[November 9, 2022 6:36 pm MT] - Degraded Performance

No further service issues have occurred over night. Service is operational.

[November 10, 2022 8:00 am MT] - Operational
Duration
22 hour(s) 20 minutes
Affected Services
NexText ServicesSMS Texting Services
Partial Outage
October 19, 2022 10:04 - 11:48 MT
Voice Services – Speech Recognition

Speech recognition services are currently unavailable. The Ivrnet team is investigating now. [Oct 19 2022 – 10:04AM MT]

[October 19, 2022 10:04 am MT] - Partial Outage

Resolved Oct 19 2022 – 11:48AM MT

[October 19, 2022 11:48 am MT] - Operational
Duration
1 hour(s) 44 minutes
Affected Services
Voice Services
Partial Outage
September 23, 2022 10:15 am MT - September 24, 2022 5:44 pm MT
Telepay Outage – Ivrnet Customers

Partial outage of Telepay services. Ivrnet is aware of the outage and is investigating now.

[September 23, 2022 10:15 am MT]

Ivrnet is continuing to investigate with 3rd party service providers.

[September 23, 2022 1:04 pm MT]

Investigation is ongoing. We thank you for your patience.

[September 23, 2022 3:33 pm MT]

The issue has been resolved.

[September 24, 2022 5:44 pm MT] - Resolved
Duration
1 day(s) 7 hour(s) 29 minutes
Affected Services
CentralPCI Telephone Payment Solutions
Partial Outage
September 2, 2022 6:56 - 9:09 MT
NexText – Partial Outage – Shortcode Texting

Shortcode texting disruption for select shortcodes. Ivrnet is working to address this.

[September 2, 2022 6:56 am MT]

This was fully resolved.

[September 2, 2022 9:09 am MT] - Resolved
Duration
2 hour(s) 13 minutes
Affected Services
NexText Services