Streamlines your business communication with clients, employees and vendors using two-way conversational texting.
- COVID Restrictions: Customers can text when they arrive at your location and be informed via text when they're able to enter
- Text Keywords to get automated responses about deals, FAQs, hours and location
- Ticketed text support for sales and customer service
Home / Central Modules / 2-Way Text (Concierge Service)
2-Way Text
(Concierge Service)
Allows customers to text your business using the phone number you already have.
Ivrnet can text enable your existing phone numbers or set up a new number so clients can text you. Whether you are a small business with limited staffing or have a large national contact center, Ivrnet’s web-based texting Concierge and Concierge Pro solutions are designed to help you effectively engage with customers via SMS and MMS.
Texting Concierge Lite
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Texting Concierge Pro
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Texting Concierge Features Comparison Chart
| FEATURE | TEXTING CONCIERGE LITE | TEXTING CONCIERGE PRO |
|---|---|---|
| Secure Web-Based Portal | ||
| Keywords | ||
| Auto Responses | ||
| Message Notifications | ||
| Ivrnet UM Number Compatible | ||
| Ticketing | ||
| Conversation History Search | ||
| Ticket Classification | ||
| Exportable Reporting | ||
| Multiple User Logins | ||
| User Roles | ||
| Long Code Compatible | ||
| Short Code Compatible |
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