Incident History
Ivrnet discovered a partial outage of our payment services.
Ivrnet has begun investigation and contacted vendors to resolve issue.
The payment services partial outage has been resolved.
Major Outage
Ivrnet has detected an outage affecting all payment solutions:
- online payments
- telepay payments
Ivrnet has begun investigation.
Additional Partial Outage
Ivrnet has identified that the current outage may also be affecting some of our enterprise voice services.
Further investigations are proceeding.
Ivrnet has engaged with our data center and network providers to further investigate.
Ivrnet has confirmed a networking issue at the data center and has engaged all available resources to bring a resolution to this outage as soon as possible.
Incident has been resolved
Voice Services – Audio Conferencing down
Ivrnet team is working on a resolution to bring service back online.
Incident has been resolved.
Major Outage affecting the following services:
311
ARC
Audio Conferencing
QuickCall
QuickMessage
SafeTeam
Ivrnet team is actively investigating and working on a resolution to bring the services back online.
Ivrnet is working with vendor to resolve server issues.
Ivrnet’s vendors have engaged their service providers to resolve server issues.
Thank you for your patience.
The following services have now been restored:
311
ARC
Audio Conferencing
QuickCall
QuickMessage
SafeTeam
