Over-the-Phone Payments:
How to Improve Customer Experience and Reduce the Risk of Fraud.
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Payments TelePay and SafePay
Ivrnet’s payment software provides descoped PCI DSS compliant solutions tailored for SMBs, enterprise organizations and Contact Centres (CCaaS)/Call Centres for secure over-the-phone and online payments.
Why use Telepay’s over-the-phone payment solution?
- Data Breach: Remove cardholder data access from your organization preventing data breaches.
- Safe: Level 1 PCI compliant solution that bolts onto an organization’s existing processes enabling them to take compliant payments over the phone with a credit card or direct from their bank account using Click2pay.
- Savings: Eliminates expensive infrastructure costs, cumbersome processes and auditing required to maintain PCI compliance when done internally.
- Efficient
- Auto-attendant eliminates the need for Staff or Contact Centre (CCaasS)/Call Centre Agents to take payments over the phone.
- Contact Centre (CCaaS) and Call Centre integration can reduce the amount of time required for agents to stay on the line with the customer by up to 3 minutes/call by transferring the customer into the auto-attendant.
- Flexible: Staff or Agents can stay on a call during the payment process if desired to ensure customer completes the payment process.
- Compliant: DTMF tones are muted so credit card information isn’t heard by a live agent or heard on a recorded call.
- Convenient: Provides the 24% of customers who don’t pay online the ability to make a “touchless” payment other than using a check.
- Agnostic: Can be integrated with any Merchant Services Provider and all ERP, CRM, billing and call centre systems.
- Quick: 2 – 6 week implementation time depending on level of integration.
- Reputable: Ivrnet is a Fintech pioneer providing payment solutions to SMBs, enterprise organizations and Contact Centres (CCaaS)/Call Centres for over 20 years.
Learn more… Over the Phone Credit Card Fraud: A PCI compliance Guide for Business and Governments
“We are excited to further enhance our commitment to industry-leading member engagement services by providing our 1.2 million members and dependants the ability to easily and securely make healthcare premium payments over the phone in both English and French. We chose Ivrnet’s Telepay solution based on its ability to quickly integrate into our processes, PCI compliance, referrals and on its ability to handle our anticipated transaction volume.”
Director of Finance, ClaimSecure
Customer calls organization to speak with agent and make a purchase.
Customer calls organization to speak with agent and make a purchase.
Invoice is created by an agent within Telepay’s web-based software during the call.
Agent transfers customer into organization’s Telepay auto attendant. Agent leaves call.
Customer enters access code and payment card information on phone keypad when requested by auto attendant
Invoice payment is processed through Merchant Services Provider. Transaction results are sent to Telepay and customer is provided with an approved / disapproved message.
Optional (Starting at additional $500): Customer is given the option of transferring back to the organization’s operator or previous agent.
Call initially is routed to Ivrnet and merged with the organization’s number connecting agent.
Invoice is created by agent within Telepay’s web-based software during the call.
Agent can hear auto attendant but cannot hear payment information as DTMF is muted. Agent can dialog with customer during call if needed to ensure successful payment process.
Customer enters access code and payment card information on phone keypad when requested by auto attendant.
Agent transfers customer into organization’s Telepay auto attendant. Agent stays on call.
Invoice payment is processed through Merchant Services Provider. Transaction results are sent to Telepay and customer is provided with an approved / disapproved message.
Agent continues conversation with customer to answer any other questions.
