How to Improve Customer Experience and Reduce the Risk of Fraud.
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Ivrnet’s payment software provides descoped PCI DSS compliant solutions tailored for SMBs, enterprise organizations and Contact Centres (CCaaS)/Call Centres for secure over-the-phone and online payments.
Learn more… Over the Phone Credit Card Fraud: A PCI compliance Guide for Business and Governments
“We are excited to further enhance our commitment to industry-leading member engagement services by providing our 1.2 million members and dependants the ability to easily and securely make healthcare premium payments over the phone in both English and French. We chose Ivrnet’s Telepay solution based on its ability to quickly integrate into our processes, PCI compliance, referrals and on its ability to handle our anticipated transaction volume.”
Customer calls organization to speak with agent and make a purchase.
Invoice is created by an agent within Telepay’s web-based software during the call.
Agent transfers customer into organization’s Telepay auto attendant. Agent leaves call.
Customer enters access code and payment card information on phone keypad when requested by auto attendant
Invoice payment is processed through Merchant Services Provider. Transaction results are sent to Telepay and customer is provided with an approved / disapproved message.
Optional (Starting at additional $500): Customer is given the option of transferring back to the organization’s operator or previous agent.
Call initially is routed to Ivrnet and merged with the organization’s number connecting agent.
Invoice is created by agent within Telepay’s web-based software during the call.
Agent can hear auto attendant but cannot hear payment information as DTMF is muted. Agent can dialog with customer during call if needed to ensure successful payment process.
Customer enters access code and payment card information on phone keypad when requested by auto attendant.
Agent transfers customer into organization’s Telepay auto attendant. Agent stays on call.
Agent continues conversation with customer to answer any other questions.
Communication • Community Management • Payments
Ivrnet IncPO Box 47078 CreeksideCalgary, AB T3P 0B9
Hours of OperationMonday to Friday,8 am to 5 pm Mountain Time