NexText Services: Incidents History

Operational
October 6, 2023 12:10 - 7:40 MT

On October 6, 2023, at 12:10:58 am, Ivrnet received an alert regarding an outage on the 74000 Teletext service, impacting the 74100 texting service. Users were unable to receive their next bus/train times through text messaging.

Our incident response team promptly initiated investigations and worked towards resolving the issue. After identifying and correcting the problematic protocols, as well as restarting servers and services, the service was fully restored.

The entire incident, including the outage, investigation, remediation attempts, and final resolution, lasted for a duration of 449 minutes, concluding at 7:40:25 AM.

Since the resolution, we have been continuously monitoring the service, and there have been no further interruptions.

[ MT] - Resolved
Duration
7 hour(s) 30 minutes
Affected Services
Operational
March 21, 2023 8:47 - 9:45 MT

Partial sms texting outage due to vendor gateway issue.

Ivrnet is monitoring and will update when the issue has been resolved.

[March 21, 2023 8:47 pm MT] - Partial Outage

All services are operational.

[March 21, 2023 9:45 pm MT] - Operational
Duration
58 minutes
Affected Services
Major Outage
November 9, 2022 9:40 am MT - November 10, 2022 8:00 am MT

Select shortcodes are experiencing a major outage.
Ivrnet is investigating.

[November 9, 2022 9:40 am MT] - Major Outage

Ivrnet team is actively investigating and working on a resolution to bring the services back online.

[November 9, 2022 10:00 am MT] - Major Outage

Ivrnet is working with vendor to resolve server issues.

[November 9, 2022 1:14 pm MT] - Major Outage

Ivrnet’s vendors have engaged their service providers to resolve server issues.

Thank you for your patience.

[November 10, 2022 2:15 pm MT] - Major Outage

All NexText and Concierge 2 Way Texting services are operational, but may still be experiencing some degradation in the service.

Ivrnet is continuing to monitor.

[November 9, 2022 6:36 pm MT] - Degraded Performance

No further service issues have occurred over night. Service is operational.

[November 10, 2022 8:00 am MT] - Operational
Duration
22 hour(s) 20 minutes
Affected Services
Partial Outage
September 2, 2022 6:56 - 9:09 MT

Shortcode texting disruption for select shortcodes. Ivrnet is working to address this.

[September 2, 2022 6:56 am MT]

This was fully resolved.

[September 2, 2022 9:09 am MT] - Resolved
Duration
2 hour(s) 13 minutes
Affected Services