SMS Texting Services: Incidents History

March 21, 2023 8:47 - 9:45 MT

Partial sms texting outage due to vendor gateway issue.

Ivrnet is monitoring and will update when the issue has been resolved.

[March 21, 2023 8:47 pm MT] - Partial Outage

All services are operational.

[March 21, 2023 9:45 pm MT] - Operational
58 minutes
Affected Services
Degraded Performance
December 21, 2022 4:48 pm MT

Ivrnet was made aware of degraded performance on select shortcode texting delivery and response times.

Ivrnet has started investigation.

[December 21, 2022 4:48 pm MT] - Degraded Performance

Ivrnet has reached out to vendors for further escalation and support.

[December 21, 2022 10:37 pm MT] - Degraded Performance

Delivery time delays were shortened significantly with an initial configuration update. Ongoing investigation and service configuration will continue to bring remove delays and restore service to normal parameters

[December 22, 2022 9:17 am MT] - Degraded Performance
Affected Services
Major Outage
November 9, 2022 9:40 am MT - November 10, 2022 8:00 am MT

Select shortcodes are experiencing a major outage.
Ivrnet is investigating.

[November 9, 2022 9:40 am MT] - Major Outage

Ivrnet team is actively investigating and working on a resolution to bring the services back online.

[November 9, 2022 10:00 am MT] - Major Outage

Ivrnet is working with vendor to resolve server issues.

[November 9, 2022 1:14 pm MT] - Major Outage

Ivrnet’s vendors have engaged their service providers to resolve server issues.

Thank you for your patience.

[November 10, 2022 2:15 pm MT] - Major Outage

All NexText and Concierge 2 Way Texting services are operational, but may still be experiencing some degradation in the service.

Ivrnet is continuing to monitor.

[November 9, 2022 6:36 pm MT] - Degraded Performance

No further service issues have occurred over night. Service is operational.

[November 10, 2022 8:00 am MT] - Operational
22 hour(s) 20 minutes
Affected Services