There was a global outage at the Azure data centre that caused web traffic to fail, as well as SIP calls. Customers experienced issues with networking connectivity, manifesting as long network latency and/or timeouts when attempting to connect to resources hosted in Azure regions.

Major Outage

Ivrnet has detected an outage affecting all payment solutions:

• online payments
• telepay payments

Ivrnet has begun investigation.

Additional Partial Outage

Ivrnet has identified that the current outage may also be affecting some of our enterprise voice services.

Further investigations are proceeding.

Ivrnet has engaged with our data center and network providers to further investigate.

Ivrnet has confirmed a networking issue at the data center and has engaged all available resources to bring a resolution to this outage as soon as possible.

Incident has been resolved

Voice Services – Audio Conferencing down

Ivrnet team is working on a resolution to bring service back online.

Incident has been resolved.

Major Outage affecting the following services:
311
ARC
Audio Conferencing
QuickCall
QuickMessage
SafeTeam

Ivrnet team is actively investigating and working on a resolution to bring the services back online.

Ivrnet is working with vendor to resolve server issues.

Ivrnet’s vendors have engaged their service providers to resolve server issues.

Thank you for your patience.

The following services have now been restored:
311
ARC
Audio Conferencing
QuickCall
QuickMessage
SafeTeam

Speech recognition services are currently unavailable. The Ivrnet team is investigating now. [Oct 19 2022 – 10:04AM MT]

Resolved Oct 19 2022 – 11:48AM MT