Incident History

Partial Outage
February 18, 2023 11:56 - 5:20 MT

Rackspace identified issues with RSE webmail login, and their engineers are actively investigating the issue.

[February 18, 2023 11:56 am MT] - Partial Outage
[ MT]
5 hour(s) 24 minutes
Affected Services
February 6, 2023 4:34 - 8:48 MT

Ivrnet discovered a network outage and SIP registration outage and has begun investigation.

[February 6, 2023 4:34 pm MT] - Major Outage

Ivrnet engaged with vendors to investigate further.

[February 6, 2023 4:50 pm MT] - Major Outage

The services are slowly recovering. Ivrnet continuing to monitor.

[February 6, 2023 5:11 pm MT] - Degraded Performance

Ivrnet’s Online payment and Telepay services (for select enterprise customers) have been fully recovered.

Some Telepay services are still down, and Ivrnet is working with our vendor to  bring those back up.

[February 6, 2023 5:29 pm MT] - Partial Outage

All Telepay services have been fully recovered and services are fully operational.

[February 6, 2023 8:48 pm MT] - Operational
January 25, 2023 12:00 - 2:00 MT

There was a global outage at the Azure data centre that caused web traffic to fail, as well as SIP calls. Customers experienced issues with networking connectivity, manifesting as long network latency and/or timeouts when attempting to connect to resources hosted in Azure regions.

[ MT]
2 hour(s)
Affected Services
Degraded Performance
December 21, 2022 4:48 pm MT

Ivrnet was made aware of degraded performance on select shortcode texting delivery and response times.

Ivrnet has started investigation.

[December 21, 2022 4:48 pm MT] - Degraded Performance

Ivrnet has reached out to vendors for further escalation and support.

[December 21, 2022 10:37 pm MT] - Degraded Performance

Delivery time delays were shortened significantly with an initial configuration update. Ongoing investigation and service configuration will continue to bring remove delays and restore service to normal parameters

[December 22, 2022 9:17 am MT] - Degraded Performance
Affected Services