Incident History

January 25, 2023 12:00 - 2:00 MT

There was a global outage at the Azure data centre that caused web traffic to fail, as well as SIP calls. Customers experienced issues with networking connectivity, manifesting as long network latency and/or timeouts when attempting to connect to resources hosted in Azure regions.

[ MT]
2 hour(s)
Affected Services
Degraded Performance
December 21, 2022 4:48 pm MT

Ivrnet was made aware of degraded performance on select shortcode texting delivery and response times.

Ivrnet has started investigation.

[December 21, 2022 4:48 pm MT] - Degraded Performance

Ivrnet has reached out to vendors for further escalation and support.

[December 21, 2022 10:37 pm MT] - Degraded Performance

Delivery time delays were shortened significantly with an initial configuration update. Ongoing investigation and service configuration will continue to bring remove delays and restore service to normal parameters

[December 22, 2022 9:17 am MT] - Degraded Performance
Affected Services
Major Outage
November 26, 2022 9:31 pm MT - November 27, 2022 3:11 pm MT

Major Outage

Ivrnet has detected an outage affecting all payment solutions:

  • online payments
  • telepay payments

Ivrnet has begun investigation.

[November 26, 2022 9:31 pm MT] - Major Outage

Additional Partial Outage

Ivrnet has identified that the current outage may also be affecting some of our enterprise voice services.

Further investigations are proceeding.

[November 26, 2022 9:40 pm MT] - Partial Outage

Ivrnet has engaged with our data center and network providers to further investigate.

[November 26, 2022 9:50 pm MT] - Major Outage

Ivrnet has confirmed a networking issue at the data center and has engaged all available resources to bring a resolution to this outage as soon as possible.

[November 26, 2022 10:55 pm MT] - Major Outage

Incident has been resolved

[November 27, 2022 3:11 pm MT] - Resolved