Incident History

November 8, 2023 12:59 pm MT - November 9, 2023 6:34 am MT

Please be advised that our aggregators are experiencing issues with the connection to Rogers and Fido for short code texting. We will provide updates as soon as information is available.

[November 8, 2023 12:59 pm MT] - Partial Outage

One of our aggregators has reported that Rogers connections were restored. The other vendor has not yet confirmed full service restoration.

[November 8, 2023 5:14 pm MT] - Degraded Performance

All aggregators have confirmed resolution of degraded service on shortcode texting.

[November 9, 2023 6:34 am MT] - Operational
17 hour(s) 35 minutes
Affected Services
October 6, 2023 12:10 - 7:40 MT

On October 6, 2023, at 12:10:58 am, Ivrnet received an alert regarding an outage on the 74000 Teletext service, impacting the 74100 texting service. Users were unable to receive their next bus/train times through text messaging.

Our incident response team promptly initiated investigations and worked towards resolving the issue. After identifying and correcting the problematic protocols, as well as restarting servers and services, the service was fully restored.

The entire incident, including the outage, investigation, remediation attempts, and final resolution, lasted for a duration of 449 minutes, concluding at 7:40:25 AM.

Since the resolution, we have been continuously monitoring the service, and there have been no further interruptions.

[ MT] - Resolved
7 hour(s) 30 minutes
Affected Services
March 21, 2023 8:47 - 9:45 MT

Partial sms texting outage due to vendor gateway issue.

Ivrnet is monitoring and will update when the issue has been resolved.

[March 21, 2023 8:47 pm MT] - Partial Outage

All services are operational.

[March 21, 2023 9:45 pm MT] - Operational
58 minutes
Affected Services