Ivrnet is a software as a service (SaaS) provider delivering communication tools and integration to databases and company resources to automate and streamline business processes. We facilitate two-way information sharing between large groups of people and organizations through automation. Services are accessible to customers over a common set of tools that are widely available, such as telephone access (IVR), online access, SMS (text messaging) services and fax.
Ivrnet Service for Automated Client Reporting is used to capture monthly reporting from a large group of clients over IVR and online tools to consolidate to a common database. Post-verification is performed via rules and the report status is automatically updated to meet a set criteria to either initiate a payment or assign to the staff queue for post-verification review. Automating monthly reporting significantly enhances the customer experience, improves efficiency and has significantly reduced wait times for clients. Program options include use of voiceprint and voice biometrics.
Ivrnet provides compliant automated telephone, SMS or online payment services to de-scope CSR or staff member from the card payment processes.
Hosted IVR Call Management
Communication • Community Management • Payments
Ivrnet IncPO Box 47078 CreeksideCalgary, AB T3P 0B9
Hours of OperationMonday to Friday,8 am to 5 pm Mountain Time