PCI Online Payment Solutions: Incidents History

February 6, 2023 4:34 - 8:48 MT

Ivrnet discovered a network outage and SIP registration outage and has begun investigation.

[February 6, 2023 4:34 pm MT] - Major Outage

Ivrnet engaged with vendors to investigate further.

[February 6, 2023 4:50 pm MT] - Major Outage

The services are slowly recovering. Ivrnet continuing to monitor.

[February 6, 2023 5:11 pm MT] - Degraded Performance

Ivrnet’s Online payment and Telepay services (for select enterprise customers) have been fully recovered.

Some Telepay services are still down, and Ivrnet is working with our vendor to  bring those back up.

[February 6, 2023 5:29 pm MT] - Partial Outage

All Telepay services have been fully recovered and services are fully operational.

[February 6, 2023 8:48 pm MT] - Operational
Major Outage
November 26, 2022 9:31 pm MT - November 27, 2022 3:11 pm MT

Major Outage

Ivrnet has detected an outage affecting all payment solutions:

  • online payments
  • telepay payments

Ivrnet has begun investigation.

[November 26, 2022 9:31 pm MT] - Major Outage

Additional Partial Outage

Ivrnet has identified that the current outage may also be affecting some of our enterprise voice services.

Further investigations are proceeding.

[November 26, 2022 9:40 pm MT] - Partial Outage

Ivrnet has engaged with our data center and network providers to further investigate.

[November 26, 2022 9:50 pm MT] - Major Outage

Ivrnet has confirmed a networking issue at the data center and has engaged all available resources to bring a resolution to this outage as soon as possible.

[November 26, 2022 10:55 pm MT] - Major Outage

Incident has been resolved

[November 27, 2022 3:11 pm MT] - Resolved