74000 Shortcode Outage – MOs received; MTs unable to send

October 6, 2023 12:10 - 7:40 MT

On October 6, 2023, at 12:10:58 am, Ivrnet received an alert regarding an outage on the 74000 Teletext service, impacting the 74100 texting service. Users were unable to receive their next bus/train times through text messaging.

Our incident response team promptly initiated investigations and worked towards resolving the issue. After identifying and correcting the problematic protocols, as well as restarting servers and services, the service was fully restored.

The entire incident, including the outage, investigation, remediation attempts, and final resolution, lasted for a duration of 449 minutes, concluding at 7:40:25 AM.

Since the resolution, we have been continuously monitoring the service, and there have been no further interruptions.

[ MT] - Resolved
7 hour(s) 30 minutes
Affected Services
We use cookies to ensure that we give you the best experience on our website. You can consent to the use of such technologies by closing this notice or by continuing to browse otherwise.