Popular solutions for shelters and crisis agencies include:

  • Unified Messaging Call Forwarding: ability to forward calls to wherever staff can be reached based on a scheduled basis or on demand
  • Call Masking: enable staff to use their own phone without disclosing their personal number
  • Audio Conferencing: conduct secure counseling sessions or staff meetings
  • 2-Way Text Concierge: enable those needing services to text an existing or new support line
  • Counsellors can log into the web-based platform and text back and forth with those in need
  • Tickets are created to track each conversation and can be classified as urgent so a monitoring supervisor can intervene when needed
  • All text communication between a counsellor and client is recorded reducing the need for detailed note-taking
  • Recorded conversations can be reviewed in the event of critical situations (overdoses, domestic violence, etc.)
  • Ability to provide automated responses using Keywords
  • Craft canned responses for quick replies
  • Secure, end-to-end encryption