Business Communication Solutions
Stay connected with your customers and staff
7 key communication tools for small and medium sized teams.
What's included in the
Business Communication Solutions Suite
Automated Attendant
Increase administrative staff’s productivity with an automated call attendant.
Features
- Includes Unified Messaging number
- Personalized greeting and phone answering system
- Calls can be transferred to various departments by pressing the appropriate extension
- Optional geographical call routing to several locations based on caller’s phone number
Texting
Concierge Pro
Text enable a new or existing business phone number.
Features
- Unlimited Keywords
- Unlimited Auto-Responses
- Message Notifications
- Ticketing
- Conversation History Search
- Ticket Classification
- Exportable Reporting
- Analytics
- User Management
- Short Code or Long Code Compatible
Automated Outbound Text, Phone & Email
Push notifications to your customers, members or users via phone, text, fax and
email. Record or type your message, select the desired communication methods
and send it to a designated group of individuals.
Features
- Self-created recordings
- Self-managed user lists
- Mass-calling or Sequential-calling
- Intuitive user interface
- Call count tracks number of calls received
- Statistical reporting & analytics of message send dates, recipients, confirmation and survey responses, live answers, busy signals, no responses, answering machines and fax machines
Cloud-Based Call Routing
Web-based call routing so you can forward calls wherever and whenever.
Features
- Includes toll free or local Unified Messaging phone number
- Includes voicemail and call recording option
Audio
Conferencing
Conduct conference calls anytime, anywhere, without
specifying a date, time, duration or number of participants.
Features
- Conference recording
- Control who is on the call, mute, place all on hold, disconnect and “Raise-a-Hand”
Call Masking
Keep personal phone numbers private when dialing clients.
Features
- Call your Ivrnet Unified Messaging number, follow the prompt and dial the number you want to connect to
- The party receiving the call will see the UM number and not the personal phone number
Digital Fax
Send and receive faxes from a computer.
Features
- Send and receive faxes from your computer
Looking to learn more about our Business Communication Solutions?
Start improving your customer engagement today!
We’ve found companies that excel when it comes to customer engagement see higher customer lifetime value and lower acquisition costs, which is crucial for long-term success.
We use the UM and the Associated Voicemail and Call Masking for clients. As psychologists and working remote, our clients can call in to our UM numbers, which we can pick the times it forwards to our cell phones or when it goes to voicemail.
Stephen Karasev
Automated Attendant is really helpful and a time saving app as it transfers your call directly to the extension or to the live operator without any intervention. Must recommended app!
William Carter
I am using this app and it is running very good and it has many features. But mainly, I am using for the auto outbound texting, calls and emails. The best app, go for it!
Stephen Karasev
Their texting tool for business has made it really helpful at our work for customers to text in from their cars for picking up purchases. It is really simple to use.
Megan Darcy
Ready to get started?
