SIMPLIFY COMMUNICATION
Communicate with 100 Customers or 100,000 — All From One Platform
A complete solution for phone, texts, and email — with AI support for 24/7 customer interaction.
Be On Every Channel Your Customers Use
Powerful tools for seamless interactions
Instant Answers, Day or Night
Signal Answer
AI answers the questions your customers ask most, day or night, and brings in a live agent the moment something needs a human touch – so no one waits in a queue for something simple.
- AI answers routine questions instantly from your own knowledge base
- Automatic hand-off to a live agent when needed
- Works across both voice and SMS
- Reduces call volume on repetitive questions
Let Your Systems Send the Message
Signal API
Connect Ivrnet to the systems you already use so calls, texts, and emails can go out automatically when something happens.
- Trigger calls, texts, and emails from your own systems
- REST API connects to billing, CRM, ERP, and dispatch platforms
- Automates outbound messages based on events you already track
- No need to rebuild workflows around a new platform
Get People to Answer
Signal Outreach
Let Ivrnet manage outbound calling campaigns that need a response, from donor and supporter outreach to event and ticket sales.
- Donor and supporter outreach for annual fundraisers, galas, and ticket sales
- Built for calls that ask someone to act, not just deliver a routine notice
- Bulk outbound calling without added staff time
- Scales from a few hundred calls to hundreds of thousands, with delivery and response reporting
Every Text On Track
Signal Text
Keep incoming texts organized and make sure every message reached the right person.
- Incoming texts routed and managed as tickets
- Keyword triggers and auto-replies handle common requests
- Saved content speeds up repetitive responses
- Full conversation history tied to each contact
Ready to Simplify Your Communication?
Why Choose Ivrnet
We simplify processes so you can focus on your business
Scalable & Reliable
Our high-capacity SMS, email & phone communication solutions, reaching thousands of customers in minutes when it matters most.
Easy to Integrate
Connect Ivrnet to the systems you already run — billing, CRM, ERP or dispatch — through our REST API, with our team on hand to help you wire it up. Most integrations go live without needing a dedicated developer team.
Start your AI Journey
Add AI-enabled phone and SMS to your existing team. Knowledge-based categories let AI answer routine questions on its own and hand off to a person only when needed, so you can offer 24/7 coverage without adding headcount.
Frequently Asked Questions
What is customer communication software?
Customer communication software is a platform for reaching the people an organization serves across the channels they use — automated phone calls, text messages, email and web chat — and for handling their replies. Ivrnet combines outbound notifications, two-way texting, IVR phone systems and web chat on one platform, with REST APIs so your existing billing, CRM or dispatch systems can trigger messages automatically.
How is Ivrnet different from other providers?
Other platforms sell communication APIs and leave your developers to build the system around them. Ivrnet sells the system, ready to use. Additionally, Ivrnet manages compliance by working with you to understand.
What is an IVR and how does it work?
An IVR (Interactive Voice Response) system answers or places calls and lets the caller respond by voice or keypad instead of needing a live agent for every step. Ivrnet’s IVR can play messages, collect information, route callers to the right person or queue, and trigger a follow-up text or email – all set up through our platform rather than custom telephony code.
How do I send automated phone calls to a large list of customers?
That’s exactly what QuickCall is built for. Share your contact list, and Ivrnet runs the outbound calling campaign for you – whether it’s donor and fundraiser outreach – scaling from a few hundred calls to hundreds of thousands, with delivery and response reporting included.
Can our billing system trigger messages automatically?
Yes. Our REST API lets your billing system, CRM, ERP, or dispatch platform trigger a call, text or email automatically. For example, a payment reminder can go out the moment an invoice becomes overdue, with no one manually sending it.
Can customers reply to a text and reach a real person?
Yes. With 2-Way SMS, replies come in as tickets your team manages directly, with keyword triggers and saved replies to speed up common responses so a conversation can move from automated to a real person without the customer starting over.
Do you provide the voice recordings, or do we?
Either. We can provide professional voice talent and record your scripts for you, or you can supply your own recordings or use AI text-to-speech if you’d rather keep it in-house.
Where is our data stored?
We offer data residency in Canada or the USA, with additional options available for HIPAA compliance – let us know your requirements during setup and we’ll configure it accordingly.
Get Started Today
Your customers are already calling, texting and emailing – let’s meet them there.
