SIMPLIFY PAYMENTS
Take payments by phone, securely
Ivrnet helps you take payments by phone, without ever putting sensitive card information in your team’s hands. Our PCI DSS-compliant technology supports self-serve IVR payments, and agent-assisted transactions – all without disrupting the systems you already run on.
Next-Gen Payment Tools
Powerful tools for simpler, more secure payments – whether your customers want to help themselves or stay on the line with your team.
Pay By Phone, No Agent Needed
Collect Direct
Let customers complete a payment by phone through a fully automated experience – no team member has access to cardholder data and no one has to wait on hold to pay a bill.
- Fully automated IVR payments, available 24/7
- No team member access to cardholder data
- Reduced hold times for routine bill payments
Collect Payments, Keep the Call
Collect Assist
Let customers pay securely by phone without ending the conversation with your team. When it’s time to pay, the call transfers to Ivrnet’s automated payment experience while your team member stays on the line.
- Seamless call transfer to Ivrnet’s secure payment experience
- Agent remains on the line for the full transaction
- Card details never seen or heard by team members
- PCI compliance scope unchanged for your organization
Instant Receipts, Sent By Text
Automatic Text Receipts
Every completed payment triggers a receipt sent straight to the customer’s phone – no email to dig up, no portal to access, and no follow up request needed.
- Receipt sent by text when a payment goes through
- No email address or extra step required from the customer
- Reduces payment confirmation calls to your team
Reminders That Drive Action
Automated Text Notifications
Send customers a timely text reminder with an easy path to make a payment, helping reduce missed payments and manual follow-up.
- Automated payment reminders by text
- Makes it easy for customers to take action
- Reduces manual outreach from your team
Ready to Simplify Your Payments?
Why Choose Ivrnet
We simplify processes so you can focus on your business.
Secure & PCI Compliant
Keep cardholder data out of your organization’s hands with PCI DSS-compliant payment technology. During phone payments, DTMF tones are muted so credit card numbers aren’t heard by agents or captured in call recordings.
Works With What You
Already Have
Ivrnet integrates directly with the billing, CRM, ERP, and call center systems you already run, along with your existing merchant services provider. You don’t have to rebuild your business around a new payment platform – the payment experience is built around the processes you already have in place.
Give Your Team Time Back
Let customers complete routine payments by phone without a team member walking them through it. Every automated payment is one less call your team has to handle start to finish, freeing them up for the conversations that actually need a person.
Frequently Asked Questions
Are phone payments PCI compliant?
Yes. Ivrnet provides PCI DSS-compliant payment technology designed to help businesses securely accept payments by phone. With DTMF masking, customers can enter card information through the automated payment system without the details being heard by an agent or captured in call recordings.
What is an IVR payment?
An IVR (interactive voice response) payment lets a customer pay by phone using their keypad instead of speaking their card number out loud. The system plays voice prompts, the customer enters their card details as touch-tones, and those tones are processed directly by the payment system – never heard or recorded by a person.
How do pay-by-phone payments work?
A customer calls in, is guided through a short series of voice prompts, and enters their card number, expiry date, and payment amount using their phone’s keypad. The payment is processed in real time and the customer hears a confirmation before hanging up — no agent involvement required unless they ask for help.
Can customers make payments without speaking to an agent?
Yes. Ivrnet’s self-serve IVR payments let customers complete a transaction entirely on their own, any time of day, without waiting for or speaking to a staff member.
Can Ivrnet integrate with our billing system?
Yes. Ivrnet is built to connect with your existing billing, CRM, and ERP systems organizations already use, so payment data flows into your existing records instead of living in a separate system.
Can Ivrnet integrate with our existing payment processor?
Yes, Ivrnet is designed to be agnostic to the payment processor and can easily work with your existing merchant services provider rather than requiring you to switch processors.
Can agents stay on the phone while a customer makes a payment?
Yes. With agent-assisted payments, the agent transfers the customer to Ivrnet’s automated payment system but stays connected to the call throughout, so the conversation continues right after the payment is complete.
Where is payment data stored?
Ivrnet hosts payment data in both Canada and the United States, and you can choose the location that fits your organization’s data residency requirements. If you’re using Ivrnet Central, your payment data automatically follows Central’s Canadian hosting.
How long does implementation take?
Implementation time depends on how many systems you’re integrating with and how customized the payment flow needs to be. An implementation averages 4–8 weeks.
Get Started Today
No matter the size or type of your organization, Ivrnet can help you take payments more securely — and give your team back the time they spend walking customers through them.
