For over 20 years Ivrnet has helped thousands of organizations throughout Canada and the United States connect their internal teams and clients when they need it most.

Simple Solutions

Unified Messaging Call Forwarding

Direct phone numbers where you want, when you want.

Features

  • Cloud-Based Call Forwarding
  • Easy to use online platform with secure login and password
  • Calls can be routed to a list of numbers where you can be reached or call forwarded to a call centre on a scheduled basis or on demand
  • Voicemails and conversation recordings can be sent to you via email allowing you to save them for later use or forward to another recipient

Call Masking

Keep personal phone numbers private when dialing clients.

Features

  • Enable staff using personal phones or direct lines to mask their number with the Ivrnet Unified Messaging (UM) number
    Simply call into your Ivrnet UM number, follow the prompt and dial the number you want to connect to
  • The party receiving the call will see the UM number and not the personal phone number
  • If the party was to call the number back, it can be set up direct to a phone number of your choosing such as an office line, call centre, cell phone or to disconnect

2-Way Text

SMS enable your existing organization’s phone number to enable your customers to reach you via text.

Features

  • Text enable your existing toll-free phone number so customers can text you
  • Inbound text messages will be delivered to an Inbox with a notification of a new message received to a specific email/mobile
  • Login to an online portal, to manage your texts with easy 2-way text conversations
  • Setup Keywords and advertise with auto-responses to your customers
  • Setup a general auto response and update it at any time, so your customers know you are responding

Audio Conferencing

Conduct conference calls anytime, anywhere, without specifying a date, time, duration or number of participants.

Features

  • Self-managed, reservation-less, all digital, web-enabled audio conference service
  • Uncompressed telephone channels to ensure no signal drop and no decrease in the audio spectrum
  • One-Touch Call Recording and Playback allows the moderator to download their full conference immediately after a conference
  • Features include the ability to control who is on the call, mute, place all on hold, disconnect and “Raise-a-Hand”
  • Call participation from anywhere in Canada and the United States
  • Secure cloud service ensuring that all calls are private and protected
  • No contract minimums and no per-conference fee

Digital Fax

Bring fax to your email.

Features

  • Inbound Fax
    • Receive incoming faxes via email
    • Fax is converted to a .pdf or .tif file
  • Outbound Fax
    • Send faxes directly from your computer
      • Login to your browser and upload the documents to send, enter the destination fax number(s) and send fax