Popular solutions for food banks include:
- Notifications: push automated calls, texts or emails to stakeholders informing them of donation needs, closures or special events
- Unified Messaging Call Forwarding: ability to forward calls to wherever staff can be reached based on a scheduled basis or on demand
- Call Masking: enable staff to use their own phone without disclosing their personal number
- Audio Conferencing: conduct secure staff or stakeholder meetings
- 2-Way Text Concierge: enable donors or those needing services to text an existing or new contact line
- Staff can log into the web-based platform and text back and forth to arrange pick ups or deliveries
- Tickets are created to track each conversation and can be classified based on the type of inquiry and urgency
- Conversations can be followed in real-time by a supervisor or reviewed later for quality assurance or liability concerns
- All text communications are recorded reducing the need for detailed note-taking
- Ability to provide automated responses using Keywords
- Craft canned responses for quick replies
- Secure, end-to-end encryption
