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Dual-tone Multi-Frequency (DTMF) masking is quickly becoming the call centre industry standard to securely capture and mask sensitive cardholder data during agent assisted payment transactions.

Telephone-based credit card transactions present two opportunities for fraudsters. They are a source from which to harvest sensitive data and a target where these stolen cards can be used.

PCI Compliance applies to ANY organization, regardless or number of transactions, that that accepts, processes or stores any credit card data. Following PCI compliance standards is the best way to protect your customer data and avoid any fees associated with PCI compliance violations.