Ivrnet Telephony Suite

Ivrnet has a full suite of Telephony based products and services that are designed to increase productivity, better service customers, and add value to existing procedures. Below you will find the full suite of Telephony based products Ivrnet has to choose from, along with some examples of key partners.

Unified Messaging

Unified Messaging (UM) makes it easier to manage your personalized contact preferences with an online user interface. You may choose to edit where the number terminates (IE Cell phone, desk phone, etc.) as well as when it can dial each of the specified termination points. Create a schedule to route calls to different numbers or locations based on the day of the week or time of day. Along with the ease of controlling your termination points, UM acts as a centralized voicemail system, sending you a voicemail in the form of an email anytime.

QuickMessage

Our newest product to hit the market, QuickMessage is designed to notify large groups of people quickly and efficiently. Record or enter your message, select the communication methods (phone, email, SMS, and Fax) and send it to a designated group of individuals. The system accommodates overtime bookings on a first come, first serve basis, while keeping it fair and only calling the people with the fewest amount of calls first and foremost. Paired with a call count, you get proof that fair work distribution and opportunity has been given. Need to confirm the receipt of your messages? Flag the "answer back" feature to require the receiver to confirm. You now have an auditable chain of communication.

Disaster Recovery Planning

DRP provides a simple failover in the event of a serious phone outage where customers may be trying to reach you and cannot. During these times, the system activates a backup line (or lines) so that customer can still reach you. You may choose a single line up to multiple PRI lines that will all act the same way.

Conference Calling

Hold large conference calls with clients anytime using our conference system, which includes an online interface that lets you control settings during a conference call. Unlike most conference services, Ivrnet only uses TDM phone lines instead of VOIP—ultimately giving you a more reliable connection.

Virtual Attendant

You have two options with our virtual attendants—speech enabled and DTMF enabled. Speech enabled allows the caller to simply speak a command and immediately be transferred to that department/person. DTMF provides a list of numbered options to the caller who can use their keypad to transfer to the selected destination. Ivrnet also partners with professional voice talent studios to help give you a more professional sounding greeting.