Does your company have employees or offices distributed across the city, or even across the country? Do you manage an office with dozens, or maybe even hundreds of agents? Are you a retailer or a shopping centre with multiple locations or stores, that customers are trying to reach?

If so, our hosted voice services make it easier for customers to contact your business, while expediting internal communications between field personnel and your head office. By providing one universal phone number for your company, and by then using only voice commands to ask for a particular person or desk, no matter where the location, or even if they are travelling, both customers and managers can reach out and contact the people they need, from anywhere anytime. The fewer the barriers to communication, the greater the opportunity to provide superior service and increase sales.

 As these services are hosted through our secure data center, there is no expensive hardware for you to buy, and no technology for you or your staff to learn how to manage and use. Simply subscribe to a service, and the technology will be seamlessly deployed. And in most cases, these can be readily integrated within whatever tele-communications infrastructure that you already use.

Our hosted services offer businesses a competitive edge, making it easier for buyers to reach agents through one number for all offices, while expediting your or a customer’s ability to reach agents on their cell phones or pagers.

How?

As in the case above, the hosted auto attendant eliminates the need to have a receptionist intercept calls. It eliminates the need for agents to selectively distribute their private numbers. Using a service that includes a speech recognition feature, clients can call a single number, say the agent’s name when prompted, and be directed to that person’s office, cell or pager number. If clients don't know who they need to talk to, they can simply say help and be directed to a central resource.

This system frees up time for office staff to do other duties, while allowing the brokerage owner more ways to promote the agency. It also helps agents because with this application they can manage how and where calls are to be directed, by time of day, or day of week.

Not every customer wants to contact you through a website, or has access to a phone book or electronic directory when they need it. But most consumers have a cell phone, or ready access to one, most of the day.

Taking advantage of this, we have created powerful marketing tools, designed to enhance the customer experience. Using self serve functions, your existing phone system when overlain with our software, can answer commonly asked questions such as hours of operation or locations, any time of the day. It can let you conduct surveys or run special promotions while eliminating labour costs. And we can make it possible for you track call volumes and destinations, to better measure the effectiveness of each promotion.

The key to these applications is our advanced speech recognition technology. It’s very affordable, it’s practical, and it’s labour saving.

What if you are in the field and need to contact someone in head office or another field office but don't have their phone number handy? Wouldn't it be great, if you could call one phone number and get to anyone in the company, anywhere? Call Los Angeles, Calgary or Houston, with only one number to remember. And with the application of our speech technology, it is as easy as dialling and saying the name of the person, you are trying to reach.

Our clients use these tools, because with them, they can accelerate the growth of their businesses. Our technology is scalable, and was designed with affordability in mind, by almost any business, of any size. We are proud to offer these range of services, because they enable our clients to make their communications networks more productive, while trimming their operating costs.